After making a name for themselves in the auto body industry for nearly a decade, big changes reshaped Fawcett Auto Body in 1988. Diana, and son Rick Fawcett made a well thought-out decision to keep the company's doors open after the sudden death of her husband and business owner, Jerry. After earning his Red Seal from Red River College's Auto Body Technician program in 1991, Rick took on the responsibility of running the shop while Diana continued managing the business and daily office duties. The Fawcett Auto Body family got bigger in 1994 when Rick's wife Denise joined the team to help with administrative duties.
Flash forward nearly 30 years, which included a relocation and an expansion, and Fawcett Auto Body has grown into a successful 8,700 square foot, state of the art auto body facility.
Diana, Rick and Denise know that in order to provide the best customer service, it all begins with staffing. "Staff training, together with a focus on customer service, are key to the achievement and maintenance of success for Fawcett Auto Body", says Diana. "We have achieved the respect and trust of our customers, who in turn send us many referrals. We have proved we have real staying power." Her advice to others? "Take the time to achieve a balance in your life."
Diana Fawcett won the Federal Business Development Bank's award for fastest turnaround, and was also a finalist for the Financial Post's Canadian Woman Entrepreneur of the Year Award.
Fawcett Auto Body is regularly monitored by accreditation bodies like MPI for level of performance and are proud to not only pass with flying colours, but consistently outscore the industry average.
Although the automotive industry, technology and repair practices are forever changing, one thing will never change at Fawcett Auto Body — their superb customer service and ability to do the job right!
Fawcett Autobody takes pride in their craftsmanship and believes their customers should receive the best service available in the industry. For this reason, they are proud members of the following;
BBB has determined that Fawcett Autobody meets Standards of BBB Accreditation, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public. BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.
Accreditation agreements ensure Manitobans are guaranteed quality work at reasonable prices. Accredited businesses must demonstrate they adhere to repair standards set out by the Inter-Industry Council on Automotive Repair (I-CAR) and/or recommendations from original equipment manufacturers. Applicants must also follow Provincial Building Codes, Municipal By-Laws, Environmental Laws and Workplace Health and Safety Regulations.
The Automotive Trades Association is a non-profit organization that has played an important role since 1937 by promoting and maintaining high standards in Manitoba’s automotive industry. The ATA believes that developing high standards within the industry results in a trusting public. We are recognized as the representative of the automotive trades in Manitoba by organizations such as MPI (Autopac), the Government of Manitoba, the Consumer Protection Office of Manitoba & I-Car Canada … to name just a few.
Since 1971, the Canadian Federation of Independent Business (CFIB) has been fighting to help small businesses succeed. With over 109,000 members, we’re the largest organization in Canada devoted exclusively to the interests of independent business owners.